Returns & Replacement

Return Window

Returns and replacements can be requested within [Return Window] of delivery. The product must be in its original condition and packaging.

Eligible Reasons

• • Damaged during delivery
• • Wrong product received
• • Product missing from order
• • Manufacturing or artisan issue
• • Other (subject to review)

How to Request

1. 1. Open My Orders from your account
2. 2. Select the order and product
3. 3. Select a reason for return/replacement
4. 4. Upload clear photographs showing the issue
5. 5. Add a description of the problem
6. 6. Submit your request

Important Notes

• • Handmade products naturally contain slight variations in shape, texture, colour and pattern. These are not considered defects and are not eligible for returns.
• • All return/replacement requests are reviewed by our team before approval.
• • Custom-made or personalised items are generally non-returnable unless damaged in transit.
• • Approved replacements will be shipped at no additional cost. Refunds are processed per our refund policy.